NDIS hospital discharge in Melbourne's south east

Hospital staff

Provide everyday care such as personal care and medicine. You are entitled to the same health care as everyone else.

Your support worker

NDIS funding generally cannot pay your usual support worker for care in hospital.

The exceptions

The NDIS says it can pay for supports in hospital only for a complex communication need or for managing behaviours of concern.

Hospitals near you

• Monash Medical Centre, Clayton. A large hospital with many wards. Tell us the ward and expected discharge date and we plan the home, support workers and transport with the discharge team. Call about a discharge from Monash Medical Centre
• Dandenong Hospital, Dandenong. Our Dandenong office is in the same suburb, so the team planning your discharge is local. Call about a discharge from Dandenong Hospital
• Casey Hospital, Berwick. We support participants across Berwick, Narre Warren, Cranbourne and Pakenham. Call about a discharge from Casey Hospital
• Frankston Hospital, Frankston. We can talk through supported independent living and specialist disability accommodation in Frankston and nearby suburbs. Call about a discharge from Frankston Hospital
• Kingston Centre, Cheltenham. Moving on from sub-acute care or rehabilitation? Call early so the home and supports are ready. Call about a discharge from Kingston Centre
• The Alfred, Prahran. Leaving The Alfred and heading to the south east? Tell us where home is. Call about a discharge from The Alfred

• Discharge planning. We work with the hospital team, your support coordinator and your family on a plan for the day you leave.
• Home readiness. We check the home is ready, from access to equipment.
• Transport. We coordinate accessible transport from the ward.
• Support on the day. Support workers ready for your first days home.
• Somewhere to go. We help find suitable accommodation if home is not the right place yet.
• NDIS paperwork. We help you gather what the NDIA asks for.
• Follow-up. We check in after discharge and coordinate with your NDIS allied health team.

What we are not

We are not a hospital, nursing or rehabilitation service. We work alongside the hospital's clinical team so the move home is safe and supported.

A short overview is enough to start. It helps if you can tell us:

• The hospital and ward, and the expected discharge date
• The person's support needs, including overnight needs
• Their NDIS plan status and who their support coordinator is
• Anything that has changed, such as behaviours of concern or new equipment

With consent we may also ask for the discharge summary, allied health reports, a behaviour support plan and medication information.

Call 1800 844 995 Make a referral

What is NDIS hospital discharge support?

Help for NDIS participants to leave hospital safely, with a place to go, support workers ready and a plan for what comes next. It is arranged with the hospital's discharge team, not instead of it.

Is there NDIS hospital discharge support near me in the south east?

Yes. Our Dandenong office supports NDIS participants leaving hospitals across Melbourne's south east. Call 1800 844 995 and tell us the hospital, the ward and the expected discharge date.

Which south east hospitals do you support people to leave?

We support people leaving hospitals including Dandenong Hospital, Monash Medical Centre in Clayton, Casey Hospital in Berwick, Frankston Hospital, the Kingston Centre in Cheltenham and The Alfred. If your hospital is not listed, call us and ask.

How soon should I call?

As early as you can. The moment a discharge date is expected, tell us the date and the support needs. Early planning gives the hospital, the NDIA and us the best chance of having everything ready.

Can I go from hospital straight into SIL or SDA?

Sometimes, depending on your NDIS plan funding, eligibility and what is available. See supported independent living in Dandenong and SDA in Dandenong, or check current vacancies.

What if my home is not ready when I am?

Short-term or medium-term accommodation can give you somewhere suitable to go while the home, equipment or longer-term plans are sorted. See NDIS short-term accommodation and medium-term accommodation in Melbourne.

Does the NDIS pay for my support workers while I am in hospital?

Generally no. Hospital staff provide everyday care. The NDIS says funding can pay for supports in hospital only for a complex communication need or for managing behaviours of concern. See the NDIS guide to your hospital stay.

Who can make a referral?

Participants, families and representatives, support coordinators, hospital social workers, discharge planners and allied health professionals. Call 1800 844 995 or use our referrals page.

What do you need from the hospital?

A short overview is enough to start: the hospital and ward, the expected discharge date, the support needs including overnight needs, the NDIS plan status and who the support coordinator is. With consent we may also ask for the discharge summary, allied health reports and medication information.

Do you support people with complex or 24/7 needs?

We can talk through complex and 24/7 support needs, including brain injury and high support needs, before discharge. See 24 hour complex support in Dandenong. We will tell you honestly what we can and cannot provide.

Are you a hospital or medical service?

No. We are not a hospital, nursing or rehabilitation service. We work alongside the hospital's clinical team and your allied health professionals so the move home is safe and supported.

Does the NDIS pay my rent?

No. Rent and everyday living costs are not NDIS supports. SIL funds the support workers in the home, and SDA funds the building for eligible participants.