Caring Hearts Home Care's NDIS Short-Term Accommodation (STA) & Respite in Metro Melbourne
Short-term accommodation (STA) and respite stays, plus medium-term accommodation (MTA)
A home away from home.
If you or your carer are in need of a short break, our range of NDIS short-term accommodation (STA) and respite properties across the western suburbs of Melbourne will provide the ideal homely respite stay with all the daily living care you need.
Western suburbs
- Williamstown
- Footscray
- Caroline Springs
- Wyndham Vale
- Truganina
- Williams Landing
- Hoppers Crossing
- Altona
- Laverton
- Sunshine
- St Albans
- Melton
South East Melbourne
- Dandenong
- Springvale
- Glen Waverley
- Noble Park
- Clayton
- Keysborough
- Cranbourne
- Narre Warren
- Berwick
- Pakenham
Northern suburbs
- Broadmeadows
- Craigieburn
- Epping
- Sunbury
Our respite properties are located in:
Combine our NDIS respite services for a memorable stay
Short-Term Accommodation (STA) & Respite
Take a break, make new friends and enjoy a change of pace, while families and carers get time to rest and recharge.
Learn More
Supported Independent Living (SIL)
Support with daily living either at home or in our accommodation.
Learn MoreNDIS short term accommodation and respite at a glance, 2026-27
Short-term accommodation (STA) was briefly renamed short term respite (STR) from October 2025, and the NDIA has since returned to the name short-term accommodation. You may still see either term on plans and invoices. A simple guide to how respite stays work under the NDIS. Your own plan always comes first, so check it before you book.
How much can I use?
Most plans can fund up to 28 days of short term accommodation and respite a year, with no more than 14 days in a row. Longer stays are only possible in exceptional circumstances.
It comes out of your flexible Core budget. Check your plan, or ask your support coordinator or plan manager if you are unsure.
Who is it for?
Adults who live with, or get daily drop-in support from, family or friends who provide around 6 or more hours of disability-related support a day.
For children under 18 it is for exceptional circumstances only. It is not crisis accommodation, and it is usually not funded where paid supports such as SIL already provide consistent care.
How claiming works from 1 July 2026
Stays are now claimed in three parts:
- Participant accommodation
- Support worker accommodation, where it is needed
- Support hours, based on the hours actually delivered
NDIS funding does not cover holiday packages, airfares, food and meals, or activities and entry fees.
General information only, current as at October 2026. Funding rules are set by the NDIA and can change, so please check your plan, the NDIS pricing updates, or call us on 1800 844 995.
Work out the cost of a respite stay
Planning a stay? Use our STR Respite Cost Calculator to see what a stay could look like before you call us.
Open the STR Respite Cost CalculatorOur modern and comfortable respite properties are located across the western suburbs of Melbourne.
Why you'll love a respite stay with us
Travel to activities
Our team can arrange transport to and from events and activities during your respite stay.
High-intensity 1:1 respite
Our professional carers manage all your needs, including complex care, with one-to-one support where it is needed. Read more
Home-cooked meals
Nutritious, tasty and served with love. Meals are not an NDIS-funded item, so ask our team how they are arranged for your stay.
High-intensity 1:1 respite
Some guests need more than a standard respite stay. Our high-intensity 1:1 respite puts a support worker alongside the guest, one-to-one, so complex care needs are looked after in a comfortable, homely setting while family and carers get a proper break.
- One-to-one support, with support hours matched to the guest's needs and what is funded in their plan
- Help with complex care and personal care throughout the stay
- A tour of the property and a meeting with our staff before the stay, so everyone feels prepared
- Modern, comfortable properties across Melbourne's western suburbs
If you need regular support at home every day rather than a short break, ask us about Supported Independent Living (SIL). Our team can talk you through which option suits your plan.
Keen to discuss your respite needs?
We work with you to navigate your NDIS respite and care options. So, call our friendly team today on 1800 844 995 for a chat.
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