CARING HEARTS SERVICES CHARTER OF RIGHTS FOR PARTICIPANTS
AS A PARTICIPANT IN CARING HEARTS - I CAN EXPECT:

► The quality of service to be of high standard.
Services to be delivered to meet DHHS and NDIS Standards.
► To receive a service that caters for my individual needs and gives me opportunity to engage in age and culturally appropriate activities that I enjoy to help in achieving my goals.
► Prompt and efficient service by all Caring Hearts Staff.
► To be able to be open and honest, to have a say and to be heard, and have no fear of retribution.
► To be informed and updated about CARING HEARTS services, policies and procedures that relate to service delivery and my individual care plan.
► The right to Privacy and Dignity; work with trained staff who uphold my privacy and dignity.
► The right to be free from abuse, neglect, violence, injury; to be safe and feel safe.
► The right to an Advocate; to advocate on my behalf if the need arises.
► The right to the least restrictive alternative to be applied when behavioral issues are deemed to be harmful to myself or others.
► As an Aboriginal or Torres Strait Islander, to be able to feel strong in my own culture.

CARING HEARTS
Service Delivery Flow Chart

Step 1

Assessment

Step 2

Advice and Goal Setting

Step 3

Care & Support Planning

Step 4

Provision of Services