Registered NDIS Provider · Melbourne
Cerebral Palsy Support in Melbourne
Support workers who transfer safely, follow the therapy program properly, and wait for the answer when communication takes time — across Melbourne's north, west, east and south-east.
NDIS registered provider
Hoist & manual handling trained
All plan types accepted
Children to older adults
Understanding cerebral palsy
No two people with CP need the same week
Cerebral palsy affects movement and posture, and it affects every person differently — which is exactly why support that comes off a template doesn't work.
Caring Hearts Home Care provides cerebral palsy support in Melbourne as a registered NDIS provider. We supply the support workers, not the therapy: we take direction from your physiotherapist, occupational therapist and speech pathologist, carry their programs into the everyday, and stay consistent enough that nobody has to explain the transfer technique twice.
Registration matters here. It means participants on every plan type can book with us, and that our screening, supervision and complaints systems are externally audited rather than self-declared.
Trained before shift one
Workers are signed off on your hoist, your sling, your plans and your routine before their first rostered shift — not on the day while you wait.
The same small team
We roster by region and match you to named workers. Meet them first, and say no without giving a reason if it isn't right.
Therapy-led, not improvised
Home programs are carried out as written, recorded on shift, and reported back so the next appointment starts from real information.
Straight answers
If we can't cover a support safely, or aren't registered for it, we say so on the first call and point you somewhere that can.
What we actually do
Cerebral palsy support, in practice
Most plans start with two or three of these and change as life does. We write it with you and revisit it rather than locking it in for twelve months.
Personal care and daily routine
Showering, dressing, toileting and continence support, grooming, and getting the day started on time. At your pace, in the order you prefer, with dignity taken as a given rather than a selling point.
Transfers, positioning and manual handling
Hoist and sling transfers, standing frames, wheelchair positioning and pressure care prompts — carried out exactly as your occupational therapist or physiotherapist has specified, on equipment the worker has already been trained on.
Therapy programs, carried into the week
Stretches, range-of-movement work, standing time and practice tasks between appointments. We're not the therapist — we follow the written program, record what happened, and report back.
Communication support
Workers who use your AAC device, communication board or signing system properly, and who give you the time to finish a sentence instead of finishing it for you.
Mealtime support
Meals prepared to the prescribed texture and fluid level, safe positioning at the table, and assistance to eat where that's needed — following the mealtime management plan written by your speech pathologist or dietitian.
Community, school, work and respite
Accessible transport to appointments, classes, work or a day program, support once you're there, and planned or emergency respite for family carers — from a worker who already knows the routine.
Every worker is introduced before their first shift Trained on your equipment first
Mobility levels
Support across the five GMFCS levels
Clinicians often describe gross motor function this way. It's useful shorthand — but it describes movement, not a person.
| Level | Typically | Where support usually focuses |
|---|---|---|
| Level I | Walks without limitations | Community access, fatigue management, employment and study support, and help with the tasks that take longer rather than the ones that can't be done |
| Level II | Walks with limitations | Support over distance and uneven ground, transport, household tasks, and therapy programs aimed at protecting long-term mobility |
| Level III | Walks using a hand-held mobility device | Assisted transfers, equipment set-up, personal care where it saves energy for the rest of the day, accessible transport |
| Level IV | Self-mobility with limitations; may use powered mobility | Hoist or assisted transfers, positioning and pressure care, full personal care, communication support, powered chair set-up |
| Level V | Transported in a manual wheelchair | Two-person and hoist transfers where specified, repositioning schedules, mealtime management, complex daily personal activities and overnight support |
General descriptions only — your therapists' assessment and your own preferences set the plan. Some plans include high-intensity daily personal activities such as complex bowel care, enteral (PEG) feeding or tracheostomy support. These require specific registration groups and a worker with current assessed competency. Tell us what your plan lists and you'll get a clear written answer before anything is booked.
Every age
Support that changes as life does
Cerebral palsy itself is non-progressive, but bodies, households and goals all change.
Children
School years
Before and after school routines, therapy practised at home, support at school or holiday programs, and respite that gives parents a genuine break.
Teens
Independence
Travel training, cooking, and managing your own routine and supports — while parents step back at a pace that suits everyone.
Adults
Work and your own home
Built around a timetable rather than a rota: out the door for work or study, running a household, keeping a social life, living in your own place.
Older adults
Ageing with CP
Pain, fatigue and mobility often change earlier than expected. Support scales up gradually, with your therapists — rather than in a crisis.
Quality and safeguards
What every worker holds before shift one
As a registered NDIS provider these aren't promises — they're audited obligations under the NDIS Practice Standards.
- NDIS Worker Screening CheckCleared and current, verified before the first rostered day.
- Working with Children CheckHeld by every worker supporting a participant under 18.
- Manual handling trainingIncluding hoist and sling technique, refreshed on schedule.
- First aid and CPRCurrent certification for every worker on the roster.
- NDIS Worker OrientationThe Commission's module, plus induction on your specific supports.
- Participant-specific sign-offTrained on your equipment, plans and routine before shift one.
- Insured and coveredPublic liability, professional indemnity and workers' compensation.
- Supervision and spot checksOngoing supervision and on-shift quality checks, not annual box-ticking.
You can complain about us to someone other than us. If you're not satisfied with how we handle a concern, contact the NDIS Quality and Safeguards Commission on 1800 035 544 or use the complaints form at ndiscommission.gov.au. We give you those details in writing at sign-up.
“The first team who read his therapy plan before they read the roster. By the third month we'd stopped explaining the transfer twice.”
Service area
CP support across metropolitan Melbourne
We roster by region so travel time stays short and the same team keeps coming back. Offices in Williams Landing, Melbourne CBD and Dandenong.
West
Werribee, Hoppers Crossing, Point Cook, Williams Landing, Tarneit, Truganina, Sunshine, St Albans, Deer Park, Caroline Springs, Melton, Footscray, Altona.
North
Broadmeadows, Craigieburn, Roxburgh Park, Glenroy, Coburg, Brunswick, Preston, Reservoir, Epping, Mill Park, South Morang, Thomastown.
South-east
Dandenong, Springvale, Noble Park, Clayton, Keysborough, Narre Warren, Berwick, Cranbourne, Pakenham, Frankston, Carrum Downs.
East & inner
Box Hill, Blackburn, Ringwood, Doncaster, Glen Waverley, Mount Waverley, Camberwell, Hawthorn, Richmond, Fitzroy, Carlton, Melbourne CBD.
Outer fringe and regional Victoria are handled case by case — tell us the suburb and you'll get a straight yes or no on the phone.
Getting started
Four steps from first call to first shift
You can stop at any point, and nothing is charged to your plan until supports actually begin. Most families are rostered inside a fortnight.
A short call
Ten minutes. What the week looks like now, what isn't working, and which suburb you're in. You don't need your plan in front of you.
A free home visit
A coordinator comes to you, reads the plan properly, looks at the equipment and the access, and talks to your therapists if you want us to.
Matching and training
We propose specific workers, introduce them before they start, and train them on your transfers, plans and routine.
First shift, then a check-in
A plain-English service agreement and a roster you approve. We call after week one and review at three months, or sooner if something isn't working.
Common questions
Answers before you commit to anything
If your question isn't here, ask it directly — call 1800 844 995 and you'll get a straight answer rather than a brochure.
Does the NDIS fund cerebral palsy support in Melbourne?
Yes. Cerebral palsy is a permanent disability, and support workers for personal care, community access, transport and household tasks are funded from the Core Support budget in an NDIS plan. Therapy, equipment and home modifications sit in other budgets. What's available to you depends on what's written in your own plan, so it's worth having it handy when we talk.
Are your support workers trained in hoist transfers and manual handling?
Yes. Manual handling training including hoist and sling technique is held by workers rostered to those shifts, and it's refreshed on schedule rather than at audit time. On top of that, each worker is signed off on your specific equipment and your therapist's instructions before their first shift — not on the day, while you wait.
Do you provide physiotherapy or speech therapy?
No. We provide support workers, not clinical therapy. What we do is carry out the home programs your physiotherapist, occupational therapist or speech pathologist has written, record what happened, and report back to them. If you don't have those therapists in place yet, we can point you toward providers in your area.
Can you support high-intensity daily personal activities?
Some — and we answer that against your actual plan rather than in general. Supports such as complex bowel care, enteral (PEG) feeding, tracheostomy care or urinary catheter management require specific registration groups and a worker with current assessed competency. Tell us what your plan lists and you'll get a clear written answer before anything is booked.
Can I choose my support workers, and change them later?
Yes to both. You meet proposed workers before the first shift and can say no without giving a reason. If a match stops working later, tell your coordinator and we'll change it — the NDIS Code of Conduct protects that right and our service agreement says the same thing.
Do you support children with cerebral palsy?
Yes — children, teenagers, adults and older adults. Every worker supporting a participant under 18 holds a current Working with Children Check alongside their NDIS Worker Screening Check, and we work alongside parents and the school rather than around them.
Is Caring Hearts a registered NDIS provider?
Yes. Caring Hearts Home Care Pty Ltd (ABN 41 618 087 988) is registered with the NDIS Quality and Safeguards Commission, which means participants with NDIA-managed, plan-managed and self-managed plans can all book with us. Registration also means our screening, supervision, incident and complaints processes are externally audited.
How quickly can support start?
Usually inside a fortnight from the first call — the home visit is normally within three to five days, and worker matching and equipment training take the rest. If you're in an urgent situation such as a hospital discharge or a carer falling through, say so on the first call and we'll tell you straight whether we can cover it this week.
Speak to the CP team
Tell us about the week that isn't working
Bring your plan, your therapists' instructions, or nothing at all. We'll tell you honestly whether we're the right fit for cerebral palsy support — and point you elsewhere if we're not.